AI & Analytics

Personality trumps, be it humans or bots

Let’s look at this number: 60.5 million Americans used Siri (iPhone), Cortana (Windows) or another virtual assistant at least one a month in 2017. That is a huge number, and one that indicates the growing influence of artificial intelligence, and more specifically chatbots, in today’s society. This holds true not…

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Challenge accepted!

One of the big reasons for chatbots being hailed as the future of business and customer communication is that they can save a lot of money, while reducing effects of human agents. Chatbots, which are leading lights for the humanisation of technology for various purposes, can improve various aspects of…

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Looking ahead to prevent future chatbot troubles

The world is moving towards a user experience that is more chat-driven, with the final goal being to humanise technology to make communication with robots (or chatbots) easier, and by extension our tasks simpler. As of 2017, according to a survey by HubSpot, 27 per cent of consumers around the…

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Trust key to striking balance between security and convenience

While chatbots are slowly been accepted into the fold by many industries, there is one field that will have to deal with this new relationship with quite a lot of savvy. There will come a time when users can check their bank balance via Twitter or Facebook, what with banks…

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9 steps to building usable dashboards

So, you are ready to build a dashboard for your audience. How are you going to make it relevant that they start using it immediately? How are you going to make it actionable that they start wondering how they managed without one? We have brought the key concepts towards a…

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Customer Buying Cycle and How Chatbots can help?

Humans figured out trade early on by 3000BC and their water-bound missions attest to this fact. Even then, there were ideas about how to treat customers. There is but one rule in customer service: your customer should like every part of exchange with you, be it before, during or after…

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How AI is poised to disrupt 5 industries in the next decade?

“Everything we love about civilization is a product of intelligence, so amplifying our human intelligence with artificial intelligence has the potential of helping civilization flourish like never before – as long as we manage to keep the technology beneficial.“ - Max Tegmark, President of the Future of Life Institute. AI already impacts…

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Turn your data in to Smart Data

Each one of us have a minimum of 2 email ids, 1 Facebook Account and 1 Linkedin account. Twitter, Instagram, Pinterest and what not? Statistics say that 2.7 Zetabytes of data exist in the digital universe today. Suffice it to say, we generate huge amounts of data everyday. Most of…

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3 Steps to Customer Retention with Analytics

No business can be successful without a solid customer base. Customers are the driving force of business. Any business owner can tell you that customer retention is a low-hanging fruit but not customer acquisition. Understanding how you to lose your customers is the key to creating loyal ones. Customer retention…

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