Codelattice brings to table expertise in architecting the digital identity of major brands.
Customer experience is the quality of all consumer interactions with a company -- starting with awareness, discovery, cultivation, to-advocacy, purchases and services. There is no clear demarcation between the various stages of engagement, and they often blend together. However, each of these interaction with a brand is important in the lifecycle of a customer to create a positive experience & loyalty. That is why we at Codelattice take special care while crafting the digital customer experience of a brand.
One channel of customer interaction is no longer enough. Customers fluidly move between websites, mobile apps, ecommerce, social media and brick-and-mortar store. Many times digital components are added to customer journeys on an ad hoc basis. There is no connection between various components, and this may lead to confusion and loss of valuable information. Codelattice helps you plan every digital initiative to coordinate and complement your existing customer journey. This includes ensuring both interactive and non-interactive mediums maintain visual and functional consistency. We can help you integrate various channels of interaction, including Websites, Mobile Apps, Enterprise Applications, E & M Commerce. This reinforces your brand's core values and creates customer loyalty.
Reinvent for seamless experience
The age-old custom of responding to customer inquiries by email and tracking them by means of a spreadsheet is ineffective and unmanageable as business expands. When today's customers need support, speed & efficiency is what impresses them.
Hence, Codelattice takes special care to streamline support processes to provide a great customer experience & develop brand ambassadors. We include every channel of interaction -- website, mobile app, E & M Commerce and Enterprise Applications with intuitive support mechanism using Artificial Intelligence.
Your customer support is a gold mine of feedback on products, services and engagement. We can help you turn your customer support in to a powerful listening tool by combining data streams from different sources using analytics. It can help steer your business decisions quickly in a profitable path by valuable insights.
Personalize for tailored experience
Consumers expect simple, quick and personalized engagements with a business. They expect you to provide value and keep up with their needs, preferences and expectations. A trusting and personal relationship with a customer is the key to loyalty. Codelattice can help you personalize every aspect of your engagement - Product, Pricing, Shipping, Discounts and Offers. We can help you manage customers on an individualized basis by tabling their behavioural patterns using Analytics. You can anticipate their needs and tailor your process to provide a great customer experience.
Optimize for value-added experience
Buyers today, exhibit high cross-channel behaviour and require constant brand narratives that resonates with their needs. Every business needs a synchronized mix of personalization through various channels to drive demand. Codelattice takes an inventory of your channel bandwidth & tracks customer sentiment to map channels to revenue. We can help you provide an innovative experience by targeting buyer personas, monitor the content map, and constantly modify based on the trend. We have the right mechanisms and metrics in place to help you measure business value.
Anasbin Thacha Paramban
Digital Project Manager - Resolution Group, Qatar
Codelattice is reliable and trust worthy. I can always lean on them when I have requirements for digital projects, and they have always supported and treated me as a partner, rather than as a client.
The Characters & Dialogues
The increasingly complex digital landscape creates challenges for brands. It requires best-in-class technology solutions and implementation. It also requires a deep understanding of the customer to create a consistent experience and brand voice. Codelattice understands how to do both. This is unique to the marketplace and sets our clients up for success in the marketplace.