In today’s fast-paced and customer-driven world, exceptional support is no longer a luxury – it’s a necessity. Customer expectation is built around personalization across multiple channels and businesses that are unable to rise to the challenge are often left behind in the race. Zoho Desk is the only platform that has dominated the customer support industry through intelligent automation, seamless communication, and data-driven decision-making.
Businesses leveraging Zoho Desk go above and beyond to meet customer expectations. Fostering long-term, meaningful customer relationships has never been more streamlined with the help of Zoho Desk. As a trusted Zoho partner in Mumbai, Codelattice ensures seamless Zoho Desk implementation and support to help businesses maximize the benefits of Zoho.
LambdaTest’s success story with implementing Zoho Desk for improved response time and ticket management
Upon implementing Zoho Desk, Lambda Test, the software testing apparatus based in San Francisco saw a considerable improvement in customer response times. Upon setting an SLA target of 15 minutes, they took the leap of faith and implemented Zoho Desk. Surprisingly, they smashed their target and brought down their SLA to just a mere 2-3 minutes showcasing a substantial increase in efficiency. They integrated Zoho Desk and Zoho CRM to create an unbeatable duo when it comes to streamlining their support process. Their teams were now able to access customer information and manage interactions without the hassle of switching platforms and sharing access. This completely transformed their customer support process.
Taking advantage of Zoho Desk’s customization features, Lambda Test was able to harness complete control over its ticket management system. Combining forces between Zoho Desk and Jira enabled them to implement custom functions and a two-way sync to manage technical support tickets in an efficient manner. The customers now receive better communication and timely responses, all through the power of Zoho Desk.
How Strata achieved significant improvements in their customer support by implementing Zoho Desk
Upon successfully implementing Zoho Desk, Strata was able to significantly reduce their average ticket resolution time by approximately 50%. Their average ticket handling time prior to Zoho Desk was 50-100 tickets in 8 hours and now the same workload is completed within 3-4 hours! How did they achieve this? Simple, after Zoho Desk, the customer success team found it straightforward and easy to use which greatly helped them in providing prompt support to their clients. They integrated Zoho Desk into their training process and this meant within a span of just one week, new users were fully accustomed to the platform – removing efficiency potholes and saving the company additional time.
Strata streamlined their support process by taking advantage of Zoho Desk’s powerfully accurate Performance Metrics. This empowered Strata to accurately track essential performance metrics allowing management to make informed, data-driven decisions.
Blazeclan’s success with Zoho Desk in Increasing Agent Productivity and Efficient SLA management
Customer satisfaction was at the core for Blazeclan and with that in mind they opted to implement Zoho desk into their operations. What was the result? Blazing fast customer response time that rocketed their Customer Satisfaction Score (CSAT) with a 30% improvement all thanks to faster response times and streamlined workflows.
Leveraging Zoho Desk’s automated ticketing system AI-powered workflows enabled Blazeclan to reduce their average ticket resolution time by 40%. This means tickets that previously took 24 hours to resolve were slashed down to just about 14 hours. Empowered with Zoho Desk’s Service Level Agreement (SLA) management system, Blazeclan ensures that 95% of their tickets are resolved within the agreed-upon timeframe. Automation of repetitive tasks using Zoho Desk meant that agents now were able to focus on complex queries. This simple shift saw a whopping 50% increase in agent productivity.
Zoho desk has a comprehensive and extensive Knowledge Base and Help Center. Blazeclan’s customers are now able to find answers to common issues through these self-service options. This resulted in a decrease in incoming tickets by 25% as customers were now empowered to resolve these issues by themselves.
If you are a business that is looking to implement Zoho Desk to significantly boost your customer support management and empower your teams to be more competitive to stand out in the market, then Codelattice is here to help you succeed! As an authorized Zoho partner Mumbai, India, our team of experts will help you in seamlessly implementing Zoho desk with precision to set your business up for success. Shoot us an email and let’s get you on track to becoming the industry leader in customer support management.
