Codelattice Jobs

Published Date: Jan 22, 2025

Job Title

Email Specialist

Location

Calicut

Job Description

As a Email Specialist, you will play a pivotal role in mail support providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving.

Role and Responsibilities

• Provide Technical Support: Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner. Troubleshoot technical problems and provide solutions to customers, escalating issues as needed to senior support staff.
• Issue Resolution: Diagnose and resolve mail issues.
• Customer Communication: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues. Maintain a high level of professionalism and empathy in all customer interactions.
• Documentation: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles. Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers.
• Collaboration: Collaborate with cross-functional teams. Provide feedback on product improvements and contribute to the continuous improvement of support processes.
• Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support. Participate in training sessions and workshops to enhance technical skills and knowledge.

Qualifications

• Bachelor's degree in Computer Science, IT or related field preferred.
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Familiarity with operating systems (e.g., Windows, macOS, Linux), networking principles, and software applications.
• Proficiency in using help desk software and remote support tools.
• Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.

Published Date: Sep 03, 2024

Job Title

Head of Operations and Strategy

Location

Bengaluru

Reports To

Founding members

Company

Hexahive Tech Private Limited

About Us

Hexahive is a tech-enabled aggregation platform spearheaded by a team of passionate and experienced business pioneers, with a common vision, mission and strategy to revolutionize and organize the corporate gifting business industry in India. Our fully integrated tech platform connects all stakeholders of the corporate gifting industry and provides absolute transparency in business practices and unique and seamless solutions. We are rapidly growing and are looking for a dynamic leader to join our team as Head of Operations and Strategy.

Position Overview

We are seeking an experienced and strategic leader with 8-10 years of related work experience to serve as the Head of Operations and Strategy. This role will oversee the entire operations lifecycle, from gathering market intelligence, providing inputs at the design stage, building a team from the ground up, overseeing multi functions across finance, marketing and sales, compliance and customer fulfillment and post-sale service. The individual will also be responsible for defining and executing business strategies that drive scalability, growth, and operational excellence across the company.

Key Responsibilities

Strategic Leadership

• Develop and execute the company’s overall operations strategy, aligned with business goals, to drive scalability and operational efficiency.
• Identify key growth opportunities and develop strategic plans to expand market share in the corporate gifting industry.
• Work closely with cross-functional teams (e.g., Product, Marketing, Sales) to ensure cohesive and efficient execution of the company’s strategic initiatives.
• Analyze market trends, competitive landscape, and customer needs to inform strategy and drive innovation in our offerings and platform.

Operational Excellence

• Oversee all day-to-day operations, optimize operational workflows to ensure efficiency, cost-effectiveness, and scalability in line with the company’s growth trajectory.
• Develop and implement operational KPIs to monitor performance, ensuring high levels of customer satisfaction, product quality, and on-time delivery.
• Build, mentor, and lead a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement.
• Manage operational budgets, forecast operational needs, and ensure cost optimization across all aspects of the business.

Key Qualifications

• Experience: 7-10+ years of experience in operations and strategy, preferably in e-commerce, corporate gifting, supply chain, or tech-enabled platforms.
• Leadership: Proven experience in leading and scaling operational teams in a high-growth, fast-paced environment.
• Strategic Thinking: Ability to develop and execute long-term strategies while also managing day-to-day operations with a hands-on approach.
• Problem-Solving: Strong analytical and problem-solving skills with a track record of optimizing processes and improving efficiency.
• Tech-Savvy: Experience with technology platforms, automation, and system integrations to drive operational efficiency.
• Vendor Management: Strong negotiation skills and experience in managing relationships with vendors, suppliers, and logistics partners.
• Communication: Excellent interpersonal and communication skills, with the ability to influence and collaborate across teams and stakeholders.

Preferred Qualifications

• Experience in corporate gifting or related industries.
• Familiarity with procurement platforms and e-commerce technologies.
• MBA or advanced degree in business, operations, or supply chain management.

What We Offer

If you are a dynamic and strategic leader with a passion for optimizing operations and driving growth, we’d love to hear from you!

To Apply

Please submit your resume and a cover letter detailing your experience and vision for leading operations and strategy at kanchan@hive91.in

Published Date: Aug 16, 2024

Experience

1 Year

Location

Work at home

Job Description

We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a sales executive should be able to build rapport with customers and close sales.

Responsibilities

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone and by email.
• Handling customer questions.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.
• Contribute to the continuous improvement of development processes and methodologies.

Qualifications:

• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Good negotiation and problem-solving skills.

Published Date: Aug 16, 2024

Experience

Fresher

Location

Work at home

Job Description

As a Junior Technical Support Specialist, you will play a pivotal role in providing technical assistance and support to customers and internal stakeholders. You will be responsible for troubleshooting and resolving technical issues, maintaining documentation, and assisting in the implementation of technical solutions. This role requires strong communication skills, attention to detail, and a passion for problem-solving.

Role and Responsibilities:

• Provide Technical Support: Respond to customer inquiries and issues via phone, email, or chat in a timely and professional manner. Troubleshoot technical problems and provide solutions to customers, escalating issues as needed to senior support staff.
• Issue Resolution: Diagnose and resolve technical hardware and software issues, including but not limited to networking problems, software configuration, and hardware malfunctions. Document troubleshooting steps and resolutions for future reference.
• Customer Communication: Communicate technical solutions to customers in a clear and understandable manner, ensuring that they are fully informed and satisfied with the resolution of their issues. Maintain a high level of professionalism and empathy in all customer interactions.
• Documentation: Create and maintain documentation related to technical support procedures, troubleshooting guides, and knowledge base articles. Ensure that documentation is accurate, up-to-date, and easily accessible to the support team and customers.
• Collaboration: Collaborate with cross-functional teams, including product development, engineering, and quality assurance, to identify and resolve complex technical issues. Provide feedback on product improvements and contribute to the continuous improvement of support processes.
• Training and Development: Stay updated on industry trends, new technologies, and best practices in technical support. Participate in training sessions and workshops to enhance technical skills and knowledge.

Qualifications:

• Bachelor's degree in Computer Science, IT or related field preferred.
• Strong problem-solving skills and ability to troubleshoot technical issues independently.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Familiarity with operating systems (e.g., Windows, macOS, Linux), networking principles, and software applications.
• Proficiency in using help desk software and remote support tools.
• Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.