How Codelattice, a Google Workspace partner in India, moved a second domain under one console and made pooled storage work for every employee.
Pioneer Solutions already used Codelattice for its main domain, while its second domain, mkdm.co, sat outside Codelattice's console. One user needed Business Standard and the rest of the team did not, and handling two Google Workspace relationships meant two places to chase for answers.
Both domains now sit under one Codelattice console. One ID runs on Business Standard, and the pooled storage that comes with it is switched on and usable by employees, with Google Workspace support from the same team.
1 domain transferred · 1 licence upgraded · 2 TB pooled storage allowance activated · 2 domains under one console · support running since August 2022
Pioneer Solutions designs and supplies embedded touchscreen solutions for healthcare, hospitality, retail and industrial customers, and its products are built to last and stay serviceable. The company also works with customers on custom products from first design through to production. That work depends on files and approvals moving smoothly between engineers, suppliers and customers, so the team's Google Workspace setup is part of how the business runs.
Pioneer already used Codelattice for its main domain. When a requirement came up for a second domain, mkdm.co, the team chose to bring it across instead of managing two arrangements. The next request was narrower: only one user needed Business Standard, so a full plan change for everyone made no sense. Codelattice handled the upgrade with Google's support team and mentioned that pooled storage comes with the plan. The challenge showed up later. Once the upgrade was live, the team could not use the pooled storage, and they came back for help.
Five issues needed solving:
Two domains, two arrangements. The second domain sat outside Codelattice's console, so admin tasks, licence questions and support requests followed a different path from the main domain.
A single-user upgrade. Business Standard was needed for one ID only, which called for a partial upgrade through Google instead of changing every licence on the domain.
Pooled storage not in use. The allowance included with Business Standard was available on paper but not usable by employees after the upgrade, which left the benefit they had just heard about out of reach.
A gap that surfaced late. The problem appeared only after the team started using the account, so the fix arrived as a follow-up request rather than as part of the upgrade itself.
Speed of resolution. Pioneer had chosen Codelattice for quick turnaround, so a storage problem left open for long would have undercut the reason for moving the domain.
Codelattice treated this as three connected tasks rather than separate tickets: bring the domain across, upgrade the single ID, and make sure the storage that came with the upgrade worked for the people using it. Each step was handled with Google's support team where required.
The sequence mattered. Moving the domain first meant every later change happened in one console, and handling the upgrade as a partial change kept Pioneer from paying for licences it didn't need. The follow-up on storage came when the team reported it, and was closed at the admin end.
Pioneer asked to move its second domain to Codelattice because the first one already ran well with the team. Codelattice moved the account across to its console, which put both domains under the same Google Workspace partner in India and the same support process. For Pioneer, that meant one team to contact for admin changes, licence questions and Google Workspace support, instead of working out which vendor handled which domain.
Only one user needed Business Standard, so Codelattice worked with Google support to upgrade that single ID rather than moving the whole domain. A partial upgrade is also a pricing decision: Pioneer pays for the larger plan only where it is needed, which matters when comparing Google Workspace pricing in India across plans. During the call, Codelattice also pointed out that Business Standard includes pooled storage, a benefit the team was glad to hear about.
Pooled storage means Google adds up the storage allowance for each licensed user and lets the organization share it, instead of locking a fixed amount to each account. On Google's published plans, Business Starter includes 30 GB per user and Business Standard includes 2 TB per user.
| Business Starter | Business Standard | ||
|---|---|---|---|
| Pooled storage per user | 30 GB | 2 TB | |
| Storage shared across the organization | Yes | Yes | |
| Maximum users per plan | 300 | 300 |
For a team where one ID carries the larger plan, understanding how that allowance is shared is what turns an upgrade into something employees can actually use.
When the team began using the upgraded account, they found they could not draw on the pooled storage. They contacted Codelattice, and the support team carried out the required setup on the admin side so employees could use it. The fix was handled as a follow-up to the original upgrade, once Pioneer's team noticed the gap. Because Codelattice already managed both domains, there was no handoff between vendors, and the request went to the same team that had done the upgrade.
The engagement produced a consolidated account and a working storage setup:
Pioneer's team now runs both domains through one partner and uses the storage that came with its upgrade. What began as a transfer request has become a continuing Google Workspace support relationship that has run since August 2022.
Pioneer Solutions picked Codelattice for its second domain because it had already seen how quickly issues got resolved on the first one. That choice sums up what many businesses look for in a Google Workspace partner in India: fast answers, one team to call and a partner willing to come back to a problem after the ticket looks closed.
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