How Codelattice secured a better Google Workspace rate for an education network and solved its storage problem with a targeted upgrade.
Edumpus ran its team on Google Workspace Business Starter accounts. When renewal came up, the team wanted a better rate. Then Google removed the option to buy extra storage on Starter accounts, and Edumpus still needed more space.
Edumpus now holds a three-year commitment price on its Business Starter accounts, and 10 of its users have moved to Business Standard for the extra storage they needed. Support continues round the clock through Codelattice.
Three-year commitment pricing on Business Starter accounts · 10 users moved to Business Standard · 24/7 Google Workspace Support · Ongoing partnership since September 2021
Edumpus Portal LLP is an education ecosystem that entered the market in 2018 and now counts 500+ institutions from 15+ countries in its portfolio. Its offerings include the Global Educational Network, the Global Admissions Consortium and Edumpus Triadge. For a network that size, email and storage have to work every day, which keeps the Google Workspace setup under steady demand.
Edumpus first approached Codelattice to create its email IDs. The relationship carried on from there. When renewal came around, the team asked about Google Workspace pricing India for its existing Business Starter accounts and whether a better discount was possible. Later, Edumpus learned that Google had stopped the option to buy additional storage on Starter accounts, and the team needed more space. A standard renewal covers neither question, so Edumpus came back to Codelattice looking for a price it could commit to and a way to add storage where it was needed.
Edumpus wanted a lower rate on the Business Starter accounts it already used at renewal, and the standard price list did not offer a clear route to one.
With Google having stopped the additional storage purchase option for Starter accounts, Edumpus could no longer simply buy more space for the users who were running short.
Upgrading every account to a larger plan would have raised costs across the whole team, so Edumpus needed an option that covered only the users who needed more storage.
A three-year commitment only works when the partner behind it stays responsive for the whole term, so the offer had to come with dependable Google Workspace Support.
Users short on storage were still working in the meantime, so both requests needed a quick resolution rather than a long back-and-forth with Google that left them waiting.
Codelattice treated this as two connected requests. The first was a better rate for Edumpus. The second was solving the storage gap without paying for upgrades nobody needed. Both depended on a direct line to Google, and Codelattice already had one.
Codelattice is a Google Workspace partner India businesses can go to for pricing and support, which meant the team could take the question to Google directly instead of working from list prices. That set the order of the work: pricing first, storage second, with each step confirmed with Edumpus before the next began.
The engagement began in September 2021 with the creation of Edumpus's email IDs on Google Workspace Business Starter. When the renewal and storage questions came up, Codelattice went back to that setup and reviewed how many accounts were in use and which users needed more storage. That gave the team a clear picture of what to ask Google for.
Codelattice took the Google Workspace pricing India question to Google and asked for a customized offer for Edumpus. Google came back with a special price tied to a three-year commitment on the Business Starter accounts. Codelattice recommended taking it. Edumpus already planned to stay with Codelattice for years, so the longer term matched what the team intended to do anyway.
Google no longer sold extra storage for Starter accounts, so buying space was off the table. Codelattice asked Google whether a partial upgrade was possible, with only the users who needed more storage moving to Business Standard and everyone else staying put. Google confirmed it was, and Codelattice took the proposal back to Edumpus.
Once Edumpus agreed, Codelattice converted 10 of its Business Starter IDs to the Business Standard plan. With Google's assistance on the request, the upgrade went through without much waiting time. Codelattice's team continues to provide Google Workspace Support around the clock at no extra cost, so the accounts stay looked after through the commitment period.
| Concern | What Codelattice did | Outcome |
|---|---|---|
| Renewal cost | Requested a customized offer from Google and recommended a three-year commitment | Better rate on the Business Starter accounts |
| Storage limit on Starter accounts | Checked a partial upgrade option with Google | 10 users moved to Business Standard |
| Time to resolution | Worked with Google's assistance on the request | Upgrade completed without much waiting time |
The engagement covered the following for Edumpus:
Both of Edumpus's concerns were resolved, and the partnership is still running. The outcomes are specific: a settled price, 10 users with the storage they needed, and a renewal that stopped being a worry.
When Codelattice suggested going ahead with a three-year commitment, we never had to think twice as we are extremely satisfied with the service they provide, and anyway we were going to stay back with them for the years to come. So, we committed to the same and are now availing of a better offer. Also, regarding the purchase of Business Standard, Codelattice could help us get a resolution faster with the assistance of Google.
A renewal or storage question can look small, but the answer often depends on who you can reach at Google. Codelattice is a Google Workspace partner India businesses turn to for exactly that: taking questions to Google directly and following them through until the accounts are sorted.
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