US

About Us

SOLUTIONS

Reviewlattice

Review Aggregation Engine

Reviewlattice aggregates your reviews from multiple sources in all languages. We present you the Customer Sentiments and a lot more in one intuitive dashboard.

Carlattice

Car Recommendation Engine

AI based Realtime recommendation engine for car buyers. The APIs are usable in aggregators, showrooms and independent apps

Shoplattice

API-led Ecommerce Engine

Enterprise ecom engine built for better integration with external systems like inventory management, omni-channels and much more.

Medilattice

Learning Management for Healthcare

A cloud-based learning management solution to deliver healthcare content in the form of webinars, videos, presentations, documents and worksheets

Livelattice

AI Chatbot & Conversational Commerce

An AI Chatbot easy to configure, train & monitor built on Google’s machine learning. Can be integrated with ERPs, Websites, Ecommerce and Booking portals.

Voicelattice

Virtual business number for cloud calling

As a trusted cloud calling partner, Codelattice simplifies business call management with local-number international calling, unified business lines, and enhanced client engagement.

SERVICES

Umbraco Solutions

Flexible, secure, and scalable CMS

We excel in providing optimal website experience and user engagement with easy integration and continuing support with Umbraco solutions.

Contentful CMS

Secure and Reliable Content Management

We help you elevate your website experience and user engagement with scalable, and secure Contentful solutions, backed by seamless integration and ongoing support.

Cybersecurity

Enterprise Security Solutions

Trusted cybersecurity company, offering comprehensive cybersecurity solutions and services for cyber attack prevention to protect your business.

Website Development

Creative designs, Static & CMS Websites

We create impactful brand stories with intuitive, impressive & fast websites. Over 1500 websites delivered in 50 countries so far. Trends change and we keep up.

Application Development

Web Based Application Development

Born Cloud Company, we ace in UX, performance and architecture. We encompass Security, Analytics , Artificial Intelligence and Natural Language Processing

Mobile Applications

Android, iOS and Hybrid Mobile Apps

Connect to customers with innovative, high performing apps. Accelerate, advance, adapt in the world of disruption & outpace competitors

Digital Marketing

Organic & Paid Online Promotions

Find your new customers in the right place at right time through Social Media & Search Marketing, PR and Email Campaigns. We help you humanize your brand

Corporate Training

ISTQB Foundation Level

This course provides the basic knowledge that is required in the testing domain. This course is best suited for professionals looking to advance in their careers.

ISTQB Test Automation Engineer

The ISTQB® Test Automation Engineer (CT-TAE) certification focuses on the design, development, and maintenance of test automation solutions.

ISTQB Advance Test Manager

This engaging workshop targets individuals who want to increase their test management proficiency. Sign up today and grasp both the tactical and strategic facets.

ISTQB Advance Test Analyst

With our course for Advanced Test Analyst, you can learn about the function of the test analyst and get complete proof methods to do thorough software testing at every stage of the software development life cycle. Sign up today to understand every aspect of the test process.

ISTQB Certified Tester AI Testing

The ISTQB Certified Tester AI Testing course is designed to educate the participants on their knowledge of AI testing; the course is recommended for professionals who want a thorough understanding of the challenges and complexities associated with testing AI systems.

Certified GenAI-Assisted Test Engineer

Delivering high-quality results in a fast-paced manner is a must in software development. With our 3-day AiU Certified GenAI-Assisted Test Engineer Training, you will master the skills to use AI for increased efficiency. You'll learn how to incorporate Generative AI into your regular testing tasks to streamline your processes and maximize your output.

PARTNERSHIPS

AWS

Creative designs, Static & CMS Websites

Enable Rapid Growth with AWS Cloud by Codelattice expertise. Our managed services by AWS certified professionals are suitable for businesses of all sizes

Google Workspace

Business Emails and Apps

We are an authorized Google Cloud Partner for Google Workspace collaborating with businesses to get maximum out of their Google Workspace investments

GODADDY

Domains and Hosting

We are a Go Daddy Pro Partner committed to take businesses online and provide experience from registering your domain, hosting your website to securing it.

MICROSOFT OFFICE 365

Business Emails and Cloud

We are a leading Microsoft Partner to help you to create, collaborate and communicate efficiently with Office 365 & its productivity suite as well as Azure.

US

GOOGLE CLOUD

Data storage, Data analytics, and Machine Learning

We are an authorized Google Cloud Partner and help you leverage Google Cloud's scalable infrastructure to modernize your apps and services.

Zoho

Business Emails and Apps

Maximize productivity and growth with Zoho's innovative suite. Contact Codelattice, your Zoho Partner, to address all your Zoho needs.

Zoho RPA

Automate, Accelerate, Achieve

Zoho's intelligent RPA solutions to streamline your business operations. Boost efficiency by reducing manual tasks. Connect with Codelattice, your trusted Zoho partner, for end-to-end automation solutions for your business.

Azure Cloud Partner

Cloud Migration, Data transformation, App development, AI, and more!

Codelattice, your Azure cloud partner is committed to offering customized solutions that work for companies of all sizes and enable you to fully utilize the cloud's potential to grow your business.

PRODUCTS

Xpense.PRO

Expense & Reimbursement Management

Mobile & Web App to Capture receipts, Categorize it & Reimburse the business expenses. Users can create teams and categories to manage their expenses.

Aladdinpro

Expiry & Due Date Management

An essential app for businesses to manage expiries, due dates and reminders in a single dashboard. Available in App Store, Play Store and Web.

Koopp Assets

Asset Allocation & Tracking

Web App to Allocate, Track & Manage Assets of a company. A continent app to map assets to employees and location.

Ur Vitals

Medical Document Vault

A digital shelf to store your medical documents like prescription, reports & expenses. Currently available in Play Store

Collate

Configure Company’s Intranet Portal

Single-point access to business apps, and files with the timesheet, leave management & appraisal system

Zoho Desk Partner - Codelattice
Zoho Desk Partner - Codelattice

Zoho Desk Partner in Kerala

Codelattice's user-friendly, reliable, and secure tools from the Zoho ecosystem allow Keralan businesses to deliver exceptional customer service. Zoho Desk helps companies to handle support tickets effectively, automate processes, and reply to emails, chats, and social media in a contextual way. Kerala relies on Codelattice, a dependable Zoho partner, to ensure that users get the most out of Zoho Desk through ongoing customer support for all Zoho needs, professional onboarding, training, and customized Zoho implementations.

Codelattice Contact Whatsapp
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SMART SUPPORT. SEAMLESS SERVICE.
Customer Review - Codelattice
I have given 5 star rating because of the Good customer relationship and provides the best quality service.
Customer Review - Codelattice
Professionalism and high approachability make Codelattice stand out.
Customer Review - Codelattice
So happy to work with codelattice digital solutions. They have an amazing crew to make the customers dream come true.

Credentials and reputation as one of Kerala's leading Zoho developers!

Credentials and reputation as one of Kerala's leading Zoho developers!

Secure, clear support system that prioritizes user privacy!

Secure, clear support system that prioritizes user privacy!

Advanced security protocols enable the encrypted handling of sensitive service data!

Advanced security protocols enable the encrypted handling of sensitive service data!

Integrate with CRM, and email platforms you currently use with ease!

Integrate with CRM, teamwork, and email platforms you currently use with ease!

Zoho Desk fully configured, including data transfer!

Zoho Desk fully configured, including data transfer!

Robust regional presence, and worldwide service execution!

Use smart automation and secure architecture of Zoho Desk to expedite your ticket resolution and customer service processes. For businesses of all sizes, Codelattice, one of Kerala's leading Zoho partners, provides scalable help desk solutions that let teams precisely manage your Zoho requirements, boost agent productivity, and reply to questions faster.

Setup and administration of Zoho Desk using Codelattice

Codelattice can optimize your Zoho Desk workflow, from initial setup to day-to-day administration:

Investigate

Look into your team's procedures, ticket categories, customer service channels, and service priorities.

Configuration

Ticket types, SLAs, automation rules, and Zoho Desk functionalities according to your support requirements.

Transfer

Easily transfer your current ticket history and client data into Zoho Desk.

Support

Employee training, workflow optimization, system upgrades, and Zoho Desk support services.

The significance of Zoho Desk

When customer service is handled manually or through random emails, it can result in missed tickets, slow response times, and inconsistent service quality. Zoho Desk provides growing businesses with an easy-to-use, secure, and well-designed platform for handling customer interactions through support operations optimization.

Instant access to ad-free, secure, and encrypted customer support data.

With a trusted 99.9% uptime, your help desk is always accessible.

A cloud-based solution for managing tickets, clients, and workflows remotely.

Real results with Zoho Desk from Codelattice, an Authorized Zoho Partner

Codelattice and Zoho Desk have revolutionized customer service operations for companies across a range of sectors. We are trusted by our clients to deliver reliable, efficient help desk solutions that offer cost savings, smooth data migration, and strong security. The integration of Codelattice with Zoho Desk is certain to improve support processes, offer scalable service excellence, and speed up ticket resolution.

Tracking field service requests was a major hurdle for us. Codelattice implemented Zoho Desk with custom workflows that automatically assign tickets to the right technician. Our resolution time has improved noticeably.
Email overload slowed our support team down. After Codelattice set up Zoho Desk with automated categorization and canned responses, we respond to customers much faster and with greater consistency.
We wanted better visibility into team performance and customer satisfaction. Codelattice configured Zoho Desk dashboards and reporting perfectly. Now, I can track KPIs daily and make informed decisions with ease.

What benefits are provided by Zoho Desk?

Today's busy businesses can use a range of customer service tools from Zoho Desk. Real-time performance analytics, customizable workflows, integrated multi-channel support, and automated ticket management are some of the key features. Customer satisfaction, team productivity, and response times can all be enhanced with Zoho Desk. All of Zoho's products are fully integrated with the Office Suite.

Consumer service on all platforms

You should have a single, user-friendly interface that unifies all of your customer interactions from different platforms. Zoho Desk uses social media, live chat, email, phone calls, instant messaging, and web forms to provide prompt and comprehensive responses. By streamlining support operations, you can easily meet your customers where they are.

AI-powered assistance with greater intelligence

Include Zia, the powerful AI assistant from Zoho Desk, in your support team. Zia contributes to increased productivity through ticket tagging, sentiment analysis, anomaly prediction, and knowledge base query answering. In addition to providing your team with the intelligent automation they require to satisfy customers, Zia Dashboard offers you real-time insights.

Self-service that works

Customers can assist themselves if you provide them with self-service tools that are simple to use and efficient. Zoho Desk supports branded help centers, guided conversations, and embedded help widgets. To reduce support workloads and increase customer satisfaction, offer 24/7 assistance, establish vibrant customer communities, and publish thorough knowledge bases.

Resources to increase agent performance

Give your agents all the tools they need to solve issues quickly and please customers. Zoho Desk ensures that customer satisfaction and productivity stay high with features like CRM integration, internal collaboration tools, mobile apps, reply suggestions, and smart ticket views. Because of its speed-enhancing design, accessibility, and organization, agent support is now easier than ever.

Automate your procedures

Get rid of manual customer service with powerful automation tools. With Zoho Desk, you can create custom workflows, send alerts, enforce SLAs, and automatically assign tickets. Simplify your workflow and concentrate more on the crucial issues, regardless of whether you're using an advanced support blueprint or a basic notification.

Making connections all over your stack

The seamless integration of Zoho Desk with your existing program creates a unified ecosystem of services. To make processes more efficient, use SDKs, APIs, marketplace extensions, and custom functions. Teamwork is enhanced when Zoho Desk is integrated with all of your project management, billing, and CRM software.

Analytics based on results

Use dashboards and advanced analytics to monitor your support metrics. Features like thorough time reports, ticket tracking, and real-time tracking using radar and trends Zoho Desk helps you identify what works and what doesn't in order to optimize your support strategy.

Tailored to your group

Zoho Desk adapts to your company's structure and character. Make changes to department views, modules, layouts, and templates. In a sandbox environment, create ticket statuses, map your domain, and model changes. Zoho Desk adjusts to your needs regardless of how many brands you support.

Let’s get started

Do you want to use a secure, scalable help desk solution to improve your support experience? Talk to Codelattice; we are the best Zoho partner in Kerala for Zoho Desk to deliver prompt and astute customer support.

Talk to our Experts

Why choose Codelattice as your Kerala Zoho Desk Partner?

Zoho Authorized partner in Kerala, Codelattice, provides expert customer support services with a focus on efficiency, customization, and seamless integration. Throughout the setup and data migration process, we offer dedicated, ongoing support to help you get the most out of Zoho Desk features like ticket automation, multichannel support, and workflow optimization.

Corporate-level cloud customer support management

Codelattice's scalable, secure, and efficient help desk solutions are powered by Zoho Desk. We take care of every part of the setup, whether you're replacing outdated systems or launching a new help desk. Workflow automation, and ticket categories are all essential to ensuring that your support operations get up and running quickly.

Assist with safe and compliant operations

As a certified Zoho partner, we use audit logs, role-based permissions, and end-to-end encryption to ensure Zoho Desk is configured for the best possible data protection. Our setup, which complies with industry compliance standards, makes reporting and audits simple and stress-free.

Integration across platforms and easy migration

With Codelattice, switching from legacy support tools is simple. We securely handle data migration so that your customer service is unaffected. Additionally, we integrate Zoho Desk with third-party tools and platforms like Zoho Books and Zoho CRM to create a seamless support ecosystem.

A mobile-friendly experience for productivity

The user interface of Zoho Desk is made to be quick and easy to use. By providing offline access, cross-device syncing, and ticket updates while on the go, its mobile app enables support teams to remain responsive and productive wherever they are and whenever they are accessing the information.

The best uses of Zoho Desk

01
Scalable support ticket management for social media, chat, and email is essential for e-commerce startups.
02
Spreadsheets and manual query processing are being replaced by automated customer support workflows in SMBs.
03
Retailers are replacing outdated help desk systems with Zoho Desk in an effort to increase customer satisfaction and response times.
04
Operations teams require audit trails for compliance features and support ticket histories.
05
Remote support agents need mobile access in order to view real-time ticket updates and customer data.
06
Businesses centralize multi-channel customer support by integrating Zoho solutions with external platforms in a seamless manner.

Zoho Desk pricing

There are cost-effective plans available that fit your service objectives and team size. Whether you want to use advanced analytics, integrate multiple channels, or automate SLAs, Codelattice assists you in choosing the Zoho Desk plan that will work best for you.

Talk to our Experts

Why opt for Codelattice?

With over 4,000 SaaS clients and over 20 years of domain expertise, Codelattice is a major Zoho services provider. As a certified Zoho Desk partner in Kerala, we offer hands-on configuration, real-time support, team onboarding, and continuous help to ensure service excellence at every touchpoint.

Ready to learn more about our knowledge base?

Take part in webinars on automation, productivity, and other topics to learn from professionals.

Google reviews

codelattice google review

Codelattice is our partner for business email solutions, and we appreciate their proactive support system. Whenever assistance is needed, whether it's just a query or an issue resolution, one of their support team members is readily available

Ann Alphonsa JosephSep 16
codelattice google review

We strongly recommend Codelattice Digital Solutions if you're seeking a cost-effective email solution for your business. They truly stand out as one of the top providers for Google Workspace

Dileep KuriyedathSep 14
codelattice google review

Reliable and efficient, Codelattice as a Google Workspace provider delivers top-notch performance with outstanding 24/7 customer service. Their expertise ensures our team’s productivity remains uninterrupted and optimized

Sooraj NAug 28
codelattice google review

I recently partnered with Codelattice for Google Workspace, and I couldn't be happier with the service. Their support team was incredibly responsive and knowledgeable, always available to answer any questions and resolve issues quickly.

Aneesh CAug 22
codelattice google review

Great team to work on The perfect solution provider for all your email related requirements especially they are the premium partners of Google. The key highlight is they're having a very dedicated tech support team for the timely assistance round the clock. Highly recommended.

Danish HydrossJuly 19
codelattice google review

Great service and support, I have many G suit users which billing manage by this reseller.

Rahul HingeJuly 17
codelattice google review

I have given 5 star rating because of the Good customer relationship and provides the best quality service.

Nithu RameshJune 12
codelattice google review

very good experience with the services of codelattice.They respond to our problems very quickly and find a solution at brisk pace

KPI Healthcare IndiaMay 12
codelattice google review

Quick and excellent services. Timely completion and good knowledge base. Continue to be a best partner organization

Sree RajMay 08

Frequently asked questions about Zoho Desk

Zoho Desk is a cloud-based support solution that helps Kerala businesses organize, track, and respond to customer queries efficiently. As part of Zoho solutions, it simplifies ticket management and ensures customers get timely resolutions.

Yes, Zoho Desk can be adjusted to fit your company’s service processes. Through expert Zoho implementations, we help Kerala businesses automate tasks, set up service levels, and streamline daily support operations.

Zoho Desk is well-suited for Kerala’s small and medium businesses because it is cost-effective and highly scalable. Combined with other Zoho services, it meets the complete Zoho needs of growing companies.

Yes, Zoho Desk brings together email, phone, chat, web, and social media interactions in a single dashboard. This multichannel approach is a key part of our Zoho solutions for Kerala clients.

Key features include automated ticketing, customizable dashboards, and AI-based support recommendations. We ensure Kerala businesses can take advantage of these tools through proper Zoho implementations.

Codelattice is a certified Zoho partner Kerala companies trust for end-to-end services. Our team specializes in setting up, customizing, and supporting Zoho solutions tailored for different industries.

Yes, we conduct hands-on training and onboarding to ensure teams in Kerala can confidently use Zoho Desk. This is included in our complete Zoho services package.

Absolutely. We also assist with Zoho CRM, Books, People, and Mail to meet broader Zoho needs. Kerala businesses rely on us for comprehensive Zoho implementations under one roof.

Yes, we manage complex Zoho Desk configurations involving automation, multi-department ticketing, and third-party integrations. Our Zoho implementations ensure smooth performance and scalability.

Our local expertise, dedicated support, and proven experience make us one of the best Zoho partner options for Kerala businesses. We focus on delivering reliable, long-term Zoho services.

Yes, a growing number of businesses in Kerala are switching to Zoho Desk for its flexibility and cost-effectiveness. We help implement it to improve customer service efficiency.

Yes, Zoho Desk can be configured to support multiple languages, including Malayalam. Our Zoho solutions help Kerala teams serve customers in the language they prefer.

Yes, Codelattice provides localized support for Kerala clients, including setup, maintenance, and ongoing assistance. We are a trusted Zoho partner Kerala businesses rely on for seamless operations.

Many Kerala startups choose Zoho Desk because it is affordable and easy to scale. Our Zoho implementations allow startups to quickly set up professional customer support systems.

Yes, invoices are available in INR for companies in Kerala through Codelattice. Partnering with a certified Zoho partner Kerala provider ensures simplified billing and compliance.

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Related pages

Zoho Desk Partner India
Zoho Desk Partner UAE
Zoho Desk Partner Bangalore
Zoho Desk Partner Chennai
Zoho Desk Partner Mumbai
Zoho Desk Partner Kerala

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Zoho Crm partner in INDIA - Codelattice
Zoho Mail partner in INDIA - Codelattice
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Zoho Desk partner in INDIA - Codelattice
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