US

About Us

SOLUTIONS

Reviewlattice

Review Aggregation Engine

Reviewlattice aggregates your reviews from multiple sources in all languages. We present you the Customer Sentiments and a lot more in one intuitive dashboard.

Carlattice

Car Recommendation Engine

AI based Realtime recommendation engine for car buyers. The APIs are usable in aggregators, showrooms and independent apps

Shoplattice

API-led Ecommerce Engine

Enterprise ecom engine built for better integration with external systems like inventory management, omni-channels and much more.

Medilattice

Learning Management for Healthcare

A cloud-based learning management solution to deliver healthcare content in the form of webinars, videos, presentations, documents and worksheets

Livelattice

AI Chatbot & Conversational Commerce

An AI Chatbot easy to configure, train & monitor built on Google’s machine learning. Can be integrated with ERPs, Websites, Ecommerce and Booking portals.

SERVICES

Website Development

Creative designs, Static & CMS Websites

We create impactful brand stories with intuitive, impressive & fast websites. Over 1500 websites delivered in 50 countries so far. Trends change and we keep up.

Application Development

Web Based Application Development

Born Cloud Company, we ace in UX, performance and architecture. We encompass Security, Analytics , Artificial Intelligence and Natural Language Processing

Mobile Applications

Android, iOS and Hybrid Mobile Apps

Connect to customers with innovative, high performing apps. Accelerate, advance, adapt in the world of disruption & outpace competitors

Cybersecurity

Enterprise Security Solutions

Trusted cybersecurity company, offering comprehensive cybersecurity solutions and services for cyber attack prevention to protect your business.

Umbraco Solutions

Flexible, secure, and scalable CMS

We excel in providing optimal website experience and user engagement with easy integration and continuing support with Umbraco solutions.

Contentful CMS

Secure and Reliable Content Management

We help you elevate your website experience and user engagement with scalable, and secure Contentful solutions, backed by seamless integration and ongoing support.

Digital Marketing

Organic & Paid Online Promotions

Find your new customers in the right place at right time through Social Media & Search Marketing, PR and Email Campaigns. We help you humanize your brand

Corporate Training

ISTQB Foundation Level

This course provides the basic knowledge that is required in the testing domain. This course is best suited for professionals looking to advance in their careers.

ISTQB Test Automation Engineer

The ISTQB® Test Automation Engineer (CT-TAE) certification focuses on the design, development, and maintenance of test automation solutions.

ISTQB Advance Test Manager

This engaging workshop targets individuals who want to increase their test management proficiency. Sign up today and grasp both the tactical and strategic facets.

ISTQB Advance Test Analyst

With our course for Advanced Test Analyst, you can learn about the function of the test analyst and get complete proof methods to do thorough software testing at every stage of the software development life cycle. Sign up today to understand every aspect of the test process.

ISTQB Certified Tester AI Testing

The ISTQB Certified Tester AI Testing course is designed to educate the participants on their knowledge of AI testing; the course is recommended for professionals who want a thorough understanding of the challenges and complexities associated with testing AI systems.

Certified GenAI-Assisted Test Engineer

Delivering high-quality results in a fast-paced manner is a must in software development. With our 3-day AiU Certified GenAI-Assisted Test Engineer Training, you will master the skills to use AI for increased efficiency. You'll learn how to incorporate Generative AI into your regular testing tasks to streamline your processes and maximize your output.

PARTNERSHIPS

AWS

Creative designs, Static & CMS Websites

Enable Rapid Growth with AWS Cloud by Codelattice expertise. Our managed services by AWS certified professionals are suitable for businesses of all sizes

Google Workspace

Business Emails and Apps

We are an authorized Google Cloud Partner for Google Workspace collaborating with businesses to get maximum out of their Google Workspace investments

GODADDY

Domains and Hosting

We are a Go Daddy Pro Partner committed to take businesses online and provide experience from registering your domain, hosting your website to securing it.

MICROSOFT OFFICE 365

Business Emails and Cloud

We are a leading Microsoft Partner to help you to create, collaborate and communicate efficiently with Office 365 & its productivity suite as well as Azure.

US

GOOGLE CLOUD

Data storage, Data analytics, and Machine Learning

We are an authorized Google Cloud Partner and help you leverage Google Cloud's scalable infrastructure to modernize your apps and services.

Zoho

Business Emails and Apps

Maximize Productivity and Growth with Zoho's Innovative Suite. Contact Codelattice, Your Zoho Partner, to address all Your Zoho needs.

Zoho RPA

Automate, Accelerate, Achieve

Zoho's intelligent RPA solutions to streamline your business operations. Boost efficiency by reducing manual tasks. Connect with Codelattice, your trusted Zoho partner, for end-to-end automation solutions for your business.

Azure Cloud Partner

Cloud Migration, Data transformation, App development, AI, and more!

Codelattice, your Azure cloud partner is committed to offering customized solutions that work for companies of all sizes and enable you to fully utilize the cloud's potential to grow your business.

PRODUCTS

Xpense.PRO

Expense & Reimbursement Management

Mobile & Web App to Capture receipts, Categorize it & Reimburse the business expenses. Users can create teams and categories to manage their expenses.

Aladdinpro

Expiry & Due Date Management

An essential app for businesses to manage expiries, due dates and reminders in a single dashboard. Available in App Store, Play Store and Web.

Koopp Assets

Asset Allocation & Tracking

Web App to Allocate, Track & Manage Assets of a company. A continent app to map assets to employees and location.

Ur Vitals

Medical Document Vault

A digital shelf to store your medical documents like prescription, reports & expenses. Currently available in Play Store

Collate

Configure Company’s Intranet Portal

Single-point access to business apps, and files with the timesheet, leave management & appraisal system

Zoho Desk Partner - Codelattice
Zoho Desk Partner - Codelattice

Zoho Desk Partner in the UAE

Codelattice's secure, dependable, and easy-to-use tools from the Zoho ecosystem enable businesses in the UAE to provide outstanding customer service. Automate procedures, manage support tickets efficiently, and respond contextually to emails, chats, and social media posts with Zoho Desk. Codelattice, your authorized Zoho partner, offers professional onboarding, training, and ongoing customer support for all Zoho needs.

Codelattice Contact Whatsapp
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SMART SUPPORT. SEAMLESS SERVICE.
Customer Review - Codelattice
I have given 5 star rating because of the Good customer relationship and provides the best quality service.
Customer Review - Codelattice
Professionalism and high approachability make Codelattice stand out.
Customer Review - Codelattice
So happy to work with codelattice digital solutions. They have an amazing crew to make the customers dream come true.

Qualification as a top Zoho partner in the UAE!

Qualification as a top Zoho partner in the UAE!

A transparent, safe support system that puts user privacy first!

A transparent, safe support system that puts user privacy first!

Encrypted handling of sensitive service data by advanced security protocols!

Encrypted handling of sensitive service data by advanced security protocols!

Easily integrate with the email, teamwork, and CRM platforms you currently use!

Easily integrate with the email, teamwork, and CRM platforms you currently use!

Complete Zoho Desk setup, including data transfer!

Complete Zoho Desk setup, including data transfer!

Strong multilingualism, global service delivery, and regional presence!

Utilize Zoho Desk's clever automation and secure architecture to speed up your customer support and ticket resolution procedures. One of the top Zoho partners in the UAE, Codelattice, offers scalable help desk solutions for companies of all sizes. These solutions enable teams to accurately manage your Zoho requirements, increase agent productivity, and respond to inquiries more quickly.

Configuring and managing Zoho Desk with Codelattice

Codelattice can streamline your Zoho Desk process, from initial setup to ongoing management:

Investigate

Examine the protocols, ticket types, customer support avenues, and service priorities of your team.

Configuration

Zoho Desk features, automation rules, SLAs, and ticket types based on your support needs.

Transfer

Easily import your client information and ticket history into Zoho Desk.

Support

Ongoing assistance with Zoho Desk support services, workflow optimization, staff training, and system upgrades.

The importance of Zoho Desk

Missed tickets, sluggish response times, and uneven service quality can arise from manual customer support or haphazard email correspondence. Through support operations optimization, Zoho Desk offers expanding companies a user-friendly, safe, and attractive platform for managing client interactions.

Instantly access ad-free, secure, and encrypted customer support data.

Your help desk has a reliable 99.9% uptime and is always open.

A cloud-based method for remotely managing clients, tickets, and workflows.

Actual outcomes with Codelattice's Zoho Desk

For businesses in a variety of industries, Codelattice and Zoho Desk have completely transformed customer service operations. Our clients rely on us to provide dependable, effective help desk solutions that provide robust security, seamless data migration, and cost savings. Codelattice's integration with Zoho Desk will undoubtedly enhance support procedures, provide scalable service excellence, and expedite ticket resolution.

Handling after-sales queries was time-consuming and error-prone. Codelattice implemented Zoho Desk with automation rules that route tickets to the right teams instantly. Our customers now receive faster resolutions, and our support workload feels lighter.
Before Zoho Desk, our social media and email queries were scattered. Codelattice unified all channels into a single dashboard, making monitoring and responses seamless. Our response times have gone down, and customer satisfaction is up.
Maintaining service quality during peak seasons was always a struggle. With Zoho Desk configured by Codelattice, ticket priorities and escalations are handled automatically. Our team now focuses on helping customers rather than chasing issues.

What advantages does Zoho Desk offer?

Zoho Desk offers a variety of customer service tools that are useful for today's hectic businesses. Among the main features are automated ticket management, integrated multi-channel support, customizable workflows, and real-time performance analytics. Zoho Desk can improve response times, team productivity, and customer satisfaction. The Office Suite is completely integrated with all of Zoho's products.

Customer support across all platforms

All of your customer interactions across various platforms should be unified into a single, intuitive interface. To deliver timely and thorough responses, Zoho Desk makes use of web forms, social media, live chat, email, phone calls, and instant messaging. You can easily meet your customers where they are by simplifying support operations.

AI-driven support with enhanced intelligence

Add Zia, Zoho Desk's potent AI assistant, to your support staff. Through ticket tagging, sentiment analysis, anomaly prediction, and knowledge base query answering, Zia helps to boost productivity. Zia Dashboard gives you real-time insights and gives your team the intelligent automation they need to satisfy customers.

Effective self-service

If you give your customers self-service tools that are easy to use and effective, they can help themselves. Integrated help widgets, guided conversations, and branded help centers are all supported by Zoho Desk. To lessen support workloads and boost customer satisfaction, we provide round-the-clock help, and release knowledge bases.

Resources to improve agent performance

Provide your agents with all the resources they require to promptly resolve problems and satisfy clients. With capabilities like CRM integration, internal collaboration tools, mobile apps, reply suggestions, and smart ticket views, Zoho Desk guarantees that customer satisfaction and productivity remain high. Its organization, accessibility, and speed-enhancing design make agent support simple.

Get your processes automated

With the help of strong automation tools, eliminate manual customer service. Custom workflows, alerts, SLA enforcement, and automatic ticket assignment are all possible with Zoho Desk. Simplify your process and focus more on the important issues, whether you're using a basic notification or an advanced support blueprint.

Creating links throughout your stack

When Zoho Desk is seamlessly integrated with your current program, a single ecosystem of services is produced. Use marketplace extensions, SDKs, APIs, and custom functions to increase process efficiency. When Zoho Desk is integrated with all of your project management, billing, and CRM software, teamwork is improved.

Analytics predicated on outcomes

Utilize advanced analytics and dashboards to keep an eye on your support metrics. Features like ticket tracking, comprehensive time reports, and real-time tracking with radar and trends. Zoho Desk helps you identify what works and what doesn't in order to optimize your support strategy.

Customized for your team

The structure and personality of your business are accommodated by Zoho Desk. Modify department views, modules, templates, and layouts. Map your domain, model changes, and create ticket statuses in a sandbox setting. No matter how many brands you support, Zoho Desk adapts to your needs.

Let’s begin

Do you wish to enhance your support experience by utilizing a scalable, secure help desk solution? For quick and intelligent customer service, speak with Codelattice, the Best Zoho Implementation Partner in the UAE.

Talk to our Experts

Why pick Codelattice as your Zoho Desk Partner in the UAE?

Codelattice, the Best Zoho Implementation Partner in the UAE, offers professional customer support services with an emphasis on effectiveness, personalization, and smooth integration. To help you make the most of Zoho Desk features like ticket automation, multichannel support, and workflow optimization, we provide committed, continuous support during the setup and data migration process.

Management of cloud customer support at the corporate level

Zoho Desk powers the scalable, safe, and effective help desk solutions offered by Codelattice. We handle every aspect of the setup, whether you're starting a new help desk or replacing old systems. Ticket categories, user roles, and workflow automation are all crucial to making sure your support operations start up fast.

Help with operations that are safe and compliant

We make sure Zoho Desk is set up for optimal data protection using audit logs, role-based permissions, and end-to-end encryption as a certified Zoho partner. Our configuration, which conforms to industry compliance standards, simplifies and reduces the stress associated with reporting and audits.

Cross-platform integration and simple migration

It's easy to move from legacy support tools to Codelattice. We manage data migration securely so that it has no impact on your customer service. In order to establish a smooth support ecosystem, we also integrate Zoho Desk with external tools and platforms such as Zoho Books and Zoho CRM.

A productivity experience that is mobile-friendly

Zoho Desk's user interface is designed to be quick and simple to use. Its mobile app allows support teams to stay responsive and productive from anywhere by offering offline access, cross-device syncing, and ticket updates while on the go.

The best applications for Zoho Desk

01
For e-commerce startups, scalable support ticket management for email, chat, and social media is crucial.
02
In SMBs, automated customer support workflows are replacing spreadsheets and manual query processing.
03
In an attempt to improve customer satisfaction and response times, retailers are switching to Zoho Desk from antiquated help desk systems.
04
For compliance features and support ticket histories, operations teams need audit trails.
05
To view real-time ticket updates and customer data, remote support agents require mobile access.
06
Companies centralize multi-channel customer service by seamlessly integrating Zoho solutions with third-party platforms.

Zoho Desk pricing

There are affordable plans that can be tailored to your team size and service goals. Codelattice helps you select the Zoho Desk plan that best suits your needs, whether that be using advanced analytics, integrating multiple channels, or automating SLAs.

Talk to our Experts

Why opt for Codelattice?

One of the leading providers of Zoho services, Codelattice has over 4,000 SaaS customers and more than 20 years of domain experience. To guarantee service excellence at every touchpoint, we provide team onboarding, real-time support, hands-on configuration, and ongoing assistance as a certified Zoho Desk partner in the UAE.

Ready to learn more about our knowledge base?

Take part in webinars on automation, productivity, and other topics to learn from professionals.

Google reviews

codelattice google review

Codelattice is our partner for business email solutions, and we appreciate their proactive support system. Whenever assistance is needed, whether it's just a query or an issue resolution, one of their support team members is readily available

Ann Alphonsa JosephSep 16
codelattice google review

We strongly recommend Codelattice Digital Solutions if you're seeking a cost-effective email solution for your business. They truly stand out as one of the top providers for Google Workspace

Dileep KuriyedathSep 14
codelattice google review

Reliable and efficient, Codelattice as a Google Workspace provider delivers top-notch performance with outstanding 24/7 customer service. Their expertise ensures our team’s productivity remains uninterrupted and optimized

Sooraj NAug 28
codelattice google review

I recently partnered with Codelattice for Google Workspace, and I couldn't be happier with the service. Their support team was incredibly responsive and knowledgeable, always available to answer any questions and resolve issues quickly.

Aneesh CAug 22
codelattice google review

Great team to work on The perfect solution provider for all your email related requirements especially they are the premium partners of Google. The key highlight is they're having a very dedicated tech support team for the timely assistance round the clock. Highly recommended.

Danish HydrossJuly 19
codelattice google review

Great service and support, I have many G suit users which billing manage by this reseller.

Rahul HingeJuly 17
codelattice google review

I have given 5 star rating because of the Good customer relationship and provides the best quality service.

Nithu RameshJune 12
codelattice google review

very good experience with the services of codelattice.They respond to our problems very quickly and find a solution at brisk pace

KPI Healthcare IndiaMay 12
codelattice google review

Quick and excellent services. Timely completion and good knowledge base. Continue to be a best partner organization

Sree RajMay 08

Frequently asked questions about Zoho Desk

Zoho Desk allows UAE businesses to centralize customer support across multiple channels. As part of our Zoho solutions, it improves response times, streamlines ticket management, and enhances overall client satisfaction.

Yes, Zoho Desk can be fully tailored to your internal workflows. Through our expert Zoho implementations in the UAE, we configure automation, SLAs, and ticket routing to match your service requirements.

Zoho Desk is an excellent choice for small and medium businesses in the UAE because it is affordable, scalable, and integrates easily with other Zoho services to cover all your Zoho needs.

Absolutely. With Zoho Desk, your team can handle emails, chats, calls, web inquiries, and social media from a single interface. This multichannel capability is a core feature of our Zoho solutions.

Features like AI-powered ticket suggestions, workflow automation, and detailed reporting make Zoho Desk ideal for customer-centric businesses. As a trusted Zoho partner UAE and GCC provider, we help UAE companies unlock its full potential.

Codelattice is a certified Zoho partner offering end-to-end Zoho services for companies in the UAE. Our experience in Zoho implementations ensures that your business achieves faster adoption and measurable results.

Yes, we provide tailored onboarding and staff training to ensure UAE teams can confidently use Zoho Desk from day one. Our Zoho implementations always include knowledge transfer for smooth operations.

Definitely. We support the full Zoho ecosystem including Zoho CRM, Books, Mail, and People. Our all-in-one Zoho services make us the go-to partner for businesses with diverse Zoho needs.

Yes, we specialize in setting up advanced automation, API integrations, and multi-department workflows. Our Zoho implementations are designed to meet complex business requirements in the UAE market.

Our combination of local understanding, global experience, and comprehensive support makes us one of the best Zoho partner options for UAE businesses seeking reliable Zoho solutions.

Yes, many UAE companies in sectors like retail, technology, and services rely on Zoho Desk to streamline their support. Our localized Zoho implementations ensure these businesses maximize their ROI.

Yes, Zoho Desk supports multiple languages, including Arabic, allowing UAE companies to serve customers in their preferred language. We configure these settings as part of our Zoho services.

Yes, we offer direct consultation, setup, and ongoing support for Zoho Desk in the UAE. Working with us ensures you receive personalized assistance from a certified Zoho partner UAE and GCC provider.

Yes, startups in Dubai, Abu Dhabi, and Sharjah prefer Zoho Desk for its affordability, scalability, and seamless integration with other Zoho services. Our Zoho implementations get them up and running quickly.

Yes, through Codelattice, UAE businesses can receive invoices in AED for Zoho Desk. Partnering with us as your Zoho solutions provider simplifies procurement and compliance.

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Related pages

Zoho Desk Partner India
Zoho Desk Partner UAE
Zoho Desk Partner Bangalore
Zoho Desk Partner Chennai
Zoho Desk Partner Mumbai
Zoho Desk Partner Kerala

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