US

Digitizing HR Operations
with Zoho People for Supportmena Technologies

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Client overview

Supportmena Technologies LLC is a trusted IT services provider offering managed IT support, cloud infrastructure, cybersecurity, and enterprise mobility solutions across the UAE. Known for their reliability and compliance-first approach, Supportmena manages a diverse workforce that supports multiple client industries. As the company expanded, managing HR operations manually became inefficient and prone to compliance risks, prompting the need for a modern, centralized HR system.

Challenges

Supportmena’s HR team relied on spreadsheets and manual tracking for all employee data, resulting in inefficiencies and compliance challenges.

Employee Record Chaos: Manual document tracking led to data misses and administrative delays.

Compliance Risk: Passport, visa, and insurance renewals were often overlooked, risking fines.

Inefficient Leave Tracking: Attendance records were inconsistent and not up to update.

Limited Visibility: Management lacked real-time access to employee records.

Security Concerns: Sensitive employee documents were stored across multiple folders without access control.

Time Drain: HR lost most time on repetitive documentation and data validations.

Solution

Codelattice implemented Zoho People to streamline and digitize HR operations for Supportmena Technologies. The deployment was customized for a small yet growing team with a focus on efficiency, compliance, and data privacy.

Employee record management

Consolidated all employee data including passports, visas, and Emirates IDs into Zoho People. Implemented automatic expiry reminders for HR documents, assets, and insurance renewals.

Attendance and leave automation

Configured a simplified “default-present” attendance system suited for a lean team.

Automated monthly attendance and leave reports for payroll processing and compliance.

Access control and privacy

Restricted access to sensitive data, ensuring only HR and management could view records.

Established audit trails for document uploads and employee record modifications.

Asset and compliance tracking

Tagged company assets like laptops and vehicles under each employee’s profile.

Integrated renewal alerts for asset insurance and warranty expirations.

Dashboard and reporting tools

Created HR dashboards for real-time employee insights and compliance metrics.

Enabled instant export of reports for audits and administrative reviews.

Onboarding automation

Automated employee onboarding checklists for documents, system access, and orientation tasks.

Ensured seamless coordination between HR, IT, and admin during new hire integration.

Leave policy configuration

Customized leave types, carry-forward rules, and approval hierarchies based on company policies.

Enabled automated leave accrual and deduction linked to attendance data.

Performance and appraisal setup

Introduced performance review modules aligned with company KPIs and job roles.

Enabled transparent goal tracking and appraisal scheduling for every employee.

Notification and alert system

Deployed automated alerts for birthdays, work anniversaries, and compliance deadlines.

Streamlined HR communication with real-time notifications through Zoho People mobile app.

Results

Within three months of implementation, Supportmena’s HR team witnessed measurable operational improvements.

Improved efficiency: HR administrative workload reduced by 30%, freeing up time for core tasks.

Compliance accuracy: 100% of passport and visa renewals were completed before expiration.

Document security: Centralized document storage eliminated data loss and unauthorized access.

Automated reminders: Reduced missed renewal deadlines by 90% through automated alerts.

Simplified attendance: Reporting time cut from 3 hours to 30 minutes.

Error Reduction: Manual data entry errors reduced by 45% through automated workflows.

Employee Satisfaction: Staff reported a smoother leave and approval process with zero delays.

Audit Readiness: HR reports could be generated instantly for internal and external reviews.

Scalability: System designed to handle growth as the workforce expands.

Client feedback

These improvements made by the best Zoho People partner in UAE Codelattice enabled the company to operate more efficiently while providing a premium, data-driven experience to high-value clients.

Conclusion

Codelattice’s Zoho People implementation transformed Supportmena’s HR operations by digitizing core workflows and enforcing data compliance. Through automation and centralized data management, the HR team gained full visibility into employee operations and compliance schedules.

This digital transformation not only enhanced efficiency and accuracy but also set the foundation for future scalability. Supportmena now operates with a modern HR system that aligns with its goal of providing reliable, compliant, and people-first IT services.

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